Please select the topic you’d like to contact us about below.
For questions regarding our intake process, please choose from the options below.
Fill out our intake form and a member of our team will be in touch regarding next steps.
You can call our intake team at 1-888-227-7212 or email us at [email protected] and we will get back to you shortly regarding your request.
Visit our Client Payment Portal to make payments online.
For questions regarding billing, please email us at [email protected].
Visit our Careers page to learn more about being a part of our Surpass team and to apply for open positions. For additional questions, please email [email protected].
Do you have a grievance or complaint? We want to help! Please choose one of the options below.
First, try to contact your Clinic Director directly. To access clinic contact information, please visit Our Locations page.
You can contact the Surpass Compliance team directly by emailing [email protected] You will receive a response within 1 business day.
If you feel that we are not able to solve your concerns, you can contact the Behavior Analyst Certification Board (BACB).
If you prefer to report your grievance via phone, please call 844-918-3400 and either remain anonymous or request a return call.
If you would like to submit a report online, please visit www.hotline-services.com. There will be a field listed as “Organization Name”, and you will simply type “Surpass Behavioral Health”. Click “Submit New Report” and follow the prompts to complete. Once you have submitted the form, please make sure you save your 9-digit PIN number for tracking purposes and someone will be in contact soon. (Please note you may remain anonymous if you would like)
For marketing or press requests, please contact us at the email below.
For copies of medical records, please contact us via one of the methods below. Please allow 5-7 business days for processing once received.
Email your request to our Compliance Team at [email protected].
Fax your medical records request to 615-815-1946.
Mail your request to PO Box 931142, Atlanta, GA 31193-1142.
If you can’t find what you’re looking for, please complete the contact form below and a team member will get back to you shortly
