We're Always Here for You

Please select the topic you’d like to contact us about below.​

Intake Inquiries

For questions regarding our intake process, please choose from the options below.

Complete Our Intake Form

Fill out our intake form and a member of our team will be in touch regarding next steps.

Call or Email Us

You can call our intake team at 1-888-227-7212 or email us at [email protected] and we will get back to you shortly regarding your request.

Billing Inquiries

Visit our Client Payment Portal to make payments online.

For questions regarding billing, please email us at [email protected].

Employment Inquiries

Visit our Careers page to learn more about being a part of our Surpass team and to apply for open positions. For additional questions, please email [email protected].

Report a Grievance

Do you have a grievance or complaint? We want to help! Please choose one of the options below.

Contact Your Local Clinic

First, try to contact your Clinic Director directly. To access clinic contact information, please visit Our Locations page.

Email Our Compliance Team

You can contact the Surpass Compliance team directly by emailing [email protected] You will receive a response within 1 business day.

Contact the BACB

If you feel that we are not able to solve your concerns, you can contact the Behavior Analyst Certification Board (BACB).

Call the Hotline

If you prefer to report your grievance via phone, please call 844-918-3400 and either remain anonymous or request a return call.

Fill Out the Online Form

If you would like to submit a report online, please visit www.hotline-services.com. There will be a field listed as “Organization Name”, and you will simply type “Surpass Behavioral Health”. Click “Submit New Report” and follow the prompts to complete. Once you have submitted the form, please make sure you save your 9-digit PIN number for tracking purposes and someone will be in contact soon. (Please note you may remain anonymous if you would like)

Marketing and Press Inquiries

For marketing or press requests, please contact us at the email below.


General Inquiries

If you can’t find what you’re looking for, please complete the contact form below and a team member will get back to you shortly